Executive Implementation and Desktop Refresh
Simultech IT started working with Mandarin in April 2016.
They ran two projects to tackle the issues around collaboration and performance, a cloud services implementation and a desk top refresh. Simultech IT ran the projects alongside one another so that Mandarin could benefit as quickly as possible, and to minimise business disruption. Both projects were delivered within two months.
The refresh project began with a review of UK equipment and set up. Simultech IT discovered slow running laptops on different operating systems (e.g. Vista, Windows 8). Users could not be managed via Active Directory, and security updates had not been applied.
Simultech IT upgraded all hard drives to solid state drives and installed Windows 10 on all laptops. Anti-virus and internet monitoring software (iSheriff) was rolled out.
The cloud implementation project focused on the migration of documents from the server to Microsoft Office 365 SharePoint.
The biggest challenge was the data cleanse and migration of over 135,000 documents. Simultech IT migrated the documents into an archive library in SharePoint. They created new document libraries based on Mandarin’s department names and worked with users to help them populate the libraries with current documents.
Simultech IT delivered bespoke SharePoint design, with a landing page in Mandarin’s brand colours. Other features included:
- custom rotating news carousel
- world clock
- workflow to alert Mandarin coaches when relevant documents were created and edited
Training was well planned and thorough for both the cloud implementation and the desktop refresh. It was identified as a critical factor for both projects.
In the UK, Windows 10 and Office 365 training was provided face to face in a classroom style to department teams, and on a one to one basis to senior staff and champion users.
Office 365 training was delivered over Skype for Business to users in the USA. Skype was not an appropriate tool to deliver training to Chinese users due to the language barrier. Instead, a UK champion user provided training in China.
All users received help materials, and Simultech IT provided floor-walking in the UK. A professional helpdesk using time stamped acknowledgements and regular reporting provides all users with ongoing responsive support.